Your private customer area
Everything about your VIPOAP support, in one calm place.
See appointments, visit notes, invoices, membership support and family permissions without having to keep paperwork.
- No password to remember
- A private six-digit code by email
- Only your own household information is shown
Sign in to My VIPOAP
We’ll email you a six-digit code. It expires after a short time and can only be used once.
My VIPOAP
Welcome
Your support, household and account information at a glance.
At a glance
Your dashboard
Next appointment
Quick actions
Your support
Appointments and completed visits
See what is booked and what your Engineer did during previous visits.
Payments
Invoices and receipts
View a clear record and download a printable copy for your files.
Membership
Your membership
Check your member benefits and ask us to make a change.
Join VIPOAP Support
£7.99 per month for remote support at £20 per 30 minutes, priority booking and ongoing peace of mind.
Request a membership change
We will confirm any price or renewal change with you before it takes effect.
Family-managed support
Family access
Choose a family member, friend or carer who can help organise your VIPOAP support.
You stay in control
What is a trusted person?
A trusted person uses their own VIPOAP sign-in to help with only the things you select. They never receive your sign-in code and cannot see passwords, PINs or payment-card details.
- Enter their emailUse the email address on their own VIPOAP account.
- Choose what they can doYou can give as much or as little access as you want.
- Change your mind anytimeRemove their access instantly from this page.
Your trusted people
Everyone currently able to help manage your support appears here.
Add a trusted person
They need their own VIPOAP account. If they have not signed in before, ask them to open My VIPOAP once using this email address.
Your household
My home technology
Your completed visits, recorded equipment and latest Home Health Check.
Visit history
My technology
Preferred Engineer
Friendly guidance
Help and Ask VIPOAP
Get a calm answer or ask a local person to take over.
Ask VIPOAP
Plain-English guidance for everyday technology. Never include passwords, PINs, payment details or security codes.
My help requests
Your preferences
Account settings
Tell us how to communicate with you. Protected account details can only be changed by contacting VIPOAP.
To change your name, email address or phone number, contact VIPOAP so we can verify the request safely.