First 30 minutes
£25
Ideal for a focused question or a straightforward setting.
Remote support
Friendly help without waiting for a home visit.
We can guide you by phone or video, or use an approved one-time remote-support tool while you watch and remain in control.
We never call unexpectedly to ask for access.
A remote session starts only after you request help and actively approve it. We do not install permanent unattended access.
Simple prices
£25 for the first 30 minutes
New customers pay securely in advance. Any further time is explained and agreed before it is charged.
Each further 30 minutes
£20
Only added after we explain why more time is needed and you agree.
How a secure session works
- You book remote support or contact VIPOAP using a trusted number.
- Your Engineer Partner explains whether phone, video or remote computer support is appropriate.
- You approve any remote connection yourself and can end it at any time.
- The session ends when the work is complete; no permanent access remains.
We will never ask for
- Your full password, PIN or security answer
- Your card details through a remote-access window
- Remote access during an unexpected call
- Permanent unattended access to your device
If a caller claims to be VIPOAP and you were not expecting them, end the call and phone 07977 254158.