Clear identities, careful privacy rules and calm explanations help you stay in control from booking through to aftercare.
Partners complete identity and address checks, relevant vetting, training, assessment and approval before activation. DBS information is described according to the check actually completed; we do not claim every person holds an Enhanced DBS.
Your appointment is confirmed in advance. Engineer Partners carry branded photo identification, and customer details are released only when needed for an accepted appointment.
Remote access is approved by you for a specific booked session. We never unexpectedly call asking for access and never leave permanent unattended access.
Partners receive safeguarding and scam-awareness training. Concerns are escalated centrally, and serious cases can prevent a Partner receiving new jobs while they are investigated.
If the same issue returns within seven days, contact us. We will review the original work and agree an appropriate rework, refund, credit or return visit.
Call 07977 254158 or email help@vipoap.co.uk. If you feel in immediate danger, end the visit or call and contact the emergency services.
