⌁My Wi-Fi is slow in one room
About 5 minutesEasy
A quick way to tell whether the problem is your broadband or the Wi-Fi signal.
Show the steps
- Try the same device close to the router.
- If it improves, the broadband is probably fine and the room has weak coverage.
- Move the router into the open if possible and avoid hiding it behind furniture.
- Still struggling? Book a Wi-Fi visit and we will test the home properly.
My printer will not print
About 10 minutesEasy
Start with these safe checks before changing any settings.
Show the steps
- Check the printer is switched on and has paper.
- Look for a warning light or message on its screen.
- Restart the printer, then restart the phone, tablet or computer.
- Make sure both devices are connected to the same Wi-Fi network.
I have a new phone
About 15 minutesMedium
Set it up calmly without losing contacts, photos or messages.
Show the steps
- Charge both the old and new phone.
- Connect both phones to Wi-Fi.
- Follow the transfer instructions shown during setup.
- Do not erase the old phone until you have checked your contacts, photos and messages.
My TV says “No Signal”
About 5 minutesEasy
This usually means the television is looking at the wrong input.
Show the steps
- Press Source or Input on the remote.
- Try each HDMI option one at a time.
- Check the connected box or device is switched on.
- Avoid changing tuning settings unless normal channels are also missing.
I have received a suspicious message
Read firstImportant
Stopping before you click is the safest first step.
Show the steps
- Do not reply, click a link or call a number in the message.
- Open the company’s official app or website yourself.
- Never share a password, PIN or one-time security code.
- Still unsure? Call us before doing anything else.
Make passwords easier and safer
About 10 minutesMedium
Use memorable passwords without reusing the same one everywhere.
Show the steps
- Use several unrelated words rather than one short word.
- Use a different password for email, banking and shopping.
- Turn on two-step verification where available.
- Consider a reputable password manager if you have many accounts.
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