You don't need a membership to use VIPOAP. Choose Pay As You Go for occasional help, VIPOAP Support for ongoing reassurance, or VIPOAP Family to help look after the technology needs of the people you care about.
Use VIPOAP only when you need us, or choose a plan for priority access and ongoing support.
Members save £5 on both a home visit and the first 30 minutes of remote support, alongside priority access and ongoing reassurance.
Perfect if you only need friendly technology help occasionally.
Or £79 per year. Reassurance and useful member benefits for less than £8 a month.
Or £129 per year. Support and reassurance for you and the people you care about.
These are launch prices. Any chargeable extra time, equipment or work is explained before you agree.
Support and Family members pay £20 for each 30-minute remote-support session, including the first 30 minutes.
Member home visit — £44
That is £5 less than the standard £49 price and includes up to 30 minutes of support. Most issues can be resolved within this time.
£30 for each additional agreed 30 minutes
Extra time is only charged after it has been explained and agreed.
See all service prices →Support and Family membership includes one friendly Technology Review each membership year, arranged at a convenient time for you. It is a relaxed opportunity to look over the technology you rely on at home and ask any questions that have built up during the year.
We can review your recorded devices, Wi-Fi, backups, smart-home equipment and online safety, then explain any useful next steps in plain English. It is a helpful check-up rather than a sales visit; hands-on troubleshooting, equipment or additional work is always discussed and agreed separately.
Review the devices recorded in your account and identify anything that may need attention.
Discuss your home network, backup arrangements and possible improvements.
Basic security, scam-awareness and online-safety guidance in plain English.
Practical recommendations, not a formal cybersecurity audit or a pressure sale.
You love helping Mum and Dad, but it can be difficult to diagnose a Wi-Fi problem from 100 miles away. VIPOAP Family gives the people you care about friendly technology support when you cannot be there.
We can help with phones, tablets, computers, Wi-Fi, printers, smart TVs and everyday technology problems.
You arrange the appointment. They get the help. With their permission, you can know when it has been sorted.
Support My FamilyEach person can have their own address, contact details, communication preferences and appointment history.
A nominated person can help arrange appointments, receive notifications, make payments or manage membership only where the customer has given permission. Access to another adult's detailed service information always depends on that person's privacy choices.
| Feature | Pay As You Go | VIPOAP Support | VIPOAP Family |
|---|---|---|---|
| Monthly price | £0 | £7.99 | £12.99 |
| Annual option | — | £79 | £129 |
| Home visit, first 30 minutes | £49 | £44 | £44 |
| Additional 30 minutes at home | £30 | £30 | £30 |
| First 30 minutes of remote support | £25 | £20 | £20 |
| Each additional 30 minutes remotely | £20 | £20 | £20 |
| Priority booking | No | Yes | Yes |
| Annual Technology Review | No | Yes | Yes |
| Nominated family contact | No | Yes | Yes |
| People covered | One booking | One member | Up to three |
| Book for someone else | Where appropriate | Available | Core feature |
| Family appointment notifications | No | Optional | Yes, with permission |
No. Pay As You Go has no subscription or joining fee, and you can simply book help whenever you need it.
No. The monthly fee provides the member benefits shown above, including the lower £20 remote-support rate. Support time is charged only when you book and use it.
Each of the up to three named people on a Family plan can use the £20 member rate for every 30 minutes of remote support.
Yes. Cancelling stops future renewals, and your benefits continue until the end of the period already paid for. Annual plans remain active until the end of their paid annual period.
No. Equipment and any work outside the listed benefits are explained and priced separately before you agree.
