You do not need to know the technical words. Just tell us what is happening and we will help you work out the next step.
We explain things clearly, work at your pace and only recommend what is genuinely useful for you.
It is fine if you are not completely sure. Pick the closest option or simply call us.
Does it work in one room but not another?
We can check what is causing the weak signal and help improve coverage around your home.
Bought something new or worried about moving your information?
We can help before or after you buy, using your preferred supplier.
Printer problems can be surprisingly frustrating.
We can get it connected to your computer, phone or tablet and show you how to use it.
Too many remotes, menus or passwords?
We can make your television easier to use and help set up the services you enjoy.
Not sure what has changed or where your files have gone?
We offer patient help with Windows computers, laptops and everyday tasks.
Doorbell, speaker, camera, light or plug not behaving?
We can connect useful devices without making your home feel complicated.
It can be hard to compare speeds, prices and contracts.
We provide independent advice so you can buy from your preferred supplier with confidence.
Received a strange message, call or email?
Stop before clicking, paying or sharing information. We can help you decide what to do next.
There is no additional local call-out charge within your Engineer Partner's normal service area. Additional time is only charged with your agreement.
Includes up to 30 minutes of patient support. Most issues can be resolved within this time. If more time is needed, each additional 30 minutes is £30 and is agreed with you first. Local travel in the normal service area is included.
VIPOAP members pay £44 — a £5 saving.
Book supportFirst 30 minutes, then £20 for each additional 30 minutes agreed with you.
VIPOAP members pay £20 — a £5 saving.
How remote support worksNew customers pay securely in advance when booking. Any additional time is explained and agreed before it is charged.
Equipment is a separate, customer-approved transaction and is paid in advance before purchase. We never direct customers to an Engineer Partner's personal bank account.
Read how equipment purchasing works →Call, email or use the booking form. You do not need to diagnose the problem.
We will explain whether a home visit, phone advice or another option makes sense.
We work patiently, explain what we are doing and check you are comfortable before we leave.
You do not need to know exactly what the problem is. Describe what you can see and we will help you work it out.
